Committed for the life of the product

The after-sales department at ODIM is in a period of vigorous growth. Over the space of a relatively short time the number of employees in the department has increased from 4 to 60.

“This is due to two main factors, the strong growth in the number of installed ODIM systems, and our desire to provide our customers with an even higher standard of service by monitoring our products throughout their useful working life,” says Vice President After Sales and Service, Eileen Hareide Brandal.

“So far our activities have been mainly focused on urgent jobs for customers. We are contacted when customers require parts, or service or are experiencing challenges with equipment that must be resolved without delay. We are now building an organization to adopt the objective of monitoring our customers and products much more closely to provide an even higher standard of after-sales service,” she explains. 

WIDE RANGE OF SERVICES 

ODIM’s after-sales department supplies spares and service to the systems that have been supplied. The department is also responsible for a 24/7/365 service telephone and services in courses and training. In order to have a sufficient number of staff in place to provide the best possible services while maintaining the high level of technical expertise in the department, it has been necessary to drastically increase the number of employees and extend the number of functions accommodated. 

The after-sales department has among other posts its own Product Developer andTechnical Engineers, Service Engineers who travels worldwide, Support Engineer and sales staff. In addition, there are a number of purchasers in the purchasing department who focus in particular on purchasing and forwarding all the materials handled by the After-Sales Department. 

CREATIVE AND FLEXIBLE

“Previously the greater part of service and after sales work was associated with seismic equipment. The fact is that ODIM is enjoying very strong growth in other segments and developing and selling an ever-increasing range of new products and systems. This means that we need broader expertise and knowledge of products in several areas,” says Eileen Hareide Brandal. 

She adds that the After-Sales Department strives at all times to maintain close contact and dialogue with customers, and spares no effort in devising creative and flexible solutions to meet the challenges that present themselves. 

“Committed for the life of the product is the Department’s motto, and through on-going development and upholding the strong brand name and reputation that ODIM has for quality of service, we shall work hard to live up to our motto,” says Eileen Hareide Brandal.